1. Information We Collect
When you use Stayllo to book accommodations or interact with listings, we may collect personal information such as your full name, email, phone number, government-issued ID (if required), booking details (dates, preferences, room type), and secure payment details via third-party processors. Additionally, we collect usage and device data including IP address, geolocation, device/browser type, cookies, and session activity.
2. Why We Collect This Information
We collect this data to process and confirm bookings, facilitate communication between guests and hosts, provide customer support, prevent fraud and security issues, comply with legal requirements, and enhance our platform experience.
3. Surveillance and Guest Privacy
Wilibaba prioritizes guest privacy. Surveillance devices inside guest-accessible spaces (like bedrooms or bathrooms) are strictly prohibited. Outdoor or noise monitoring devices must be disclosed on the listing. Hosts violating this policy may face a ban or legal reporting.
4. Payment and Financial Information
Payments are processed securely through trusted providers like Flutterwave and Paystack. We do not store full card or bank details. Payments may be held until bookings are fulfilled or disputes are resolved. Commissions may be deducted as outlined in our partner agreements.
5. How We Share Information
We share only necessary data with trusted entities: limited guest info with hosts to fulfill bookings, service providers for fraud prevention and ID verification, legal authorities as required, and Wilibaba’s subsidiaries or partners under confidentiality agreements. We never sell user data.
6. Data Retention
Your data is retained only as long as needed to fulfill bookings, comply with laws, detect fraud, resolve disputes, and support customer service. You may request deletion unless data retention is legally required.
7. Your Rights & Controls
You can request access to your data, correct inaccurate info, ask for deletion, request a data copy, object to certain uses, or withdraw marketing consent. To exercise your rights, please contact us at [Insert Contact Email].
8. Security Measures
We implement SSL encryption, secure login protocols, suspicious activity monitoring, and restricted administrative access to protect your data. However, no system is fully secure—avoid using public/shared devices for bookings.
9. Cookies & Analytics
Cookies help keep you logged in, improve site performance, prevent fraud, and analyze traffic. You can manage cookie preferences through your browser settings.
10. Children’s Privacy
Our platform is not intended for users under 18. We do not knowingly collect data from minors. If a minor registers, contact us immediately to request deletion.
11. Links to Third Parties
Wilibaba may link to external websites or apps. We are not responsible for their privacy practices—please review their privacy policies before providing personal data.
12. Changes to This Policy
We may revise this Privacy Policy as our services evolve. Major updates will be communicated via email or platform notices. Continued use of our platform means you accept the updated terms.
13. Contact Us
If you have questions or concerns about your data or this Privacy Policy, please contact us at Here
